Roles & permissions

Owner, Admin, Billing, Member, and Viewer — what each role can do, how to change a member's role, and how to transfer ownership.

Last updated May 9, 2026

Every member of an organization carries one role that controls what they can read and change. StatusOwl ships with five roles, in order of decreasing privilege: Owner, Admin, Billing, Member, Viewer.

This page is the canonical capability matrix. To invite a teammate into your org, see Inviting your team.

The five roles

Role	Short description
Owner	The founder of the org. Full access including billing and org deletion. There is exactly one Owner per org.
Admin	Manage monitors, integrations, status pages, members, and billing. Cannot delete the organization or change its Owner.
Billing	Manage subscription, payment method, and invoices. Read-only for everything else.
Member	Manage monitors, integrations, and status pages. Cannot manage members or billing.
Viewer	Read-only access to dashboards.

Capability matrix

Capability	Owner	Admin	Billing	Member	Viewer
View dashboards	✓	✓	✓	✓	✓
Create / edit / delete monitors	✓	✓	—	✓	—
Toggle monitor maintenance mode	✓	✓	—	✓	—
Configure integrations	✓	✓	—	✓	—
Create / edit / delete status pages	✓	✓	—	✓	—
Open / update incidents	✓	✓	—	✓	—
Invite or remove members	✓	✓	—	—	—
Change member roles	✓	✓	—	—	—
Manage subscription / payment / invoices	✓	✓	✓	—	—
View audit logs (Pro plan)	✓	✓	—	—	—
Manage API keys	✓	✓	—	—	—
Edit organization settings	✓	✓	—	—	—
Delete the organization	✓	—	—	—	—
Transfer ownership	✓	—	—	—	—

If a check is unclear in practice, the rule of thumb is: Admins can do everything except delete the org; Members can do everything except manage members and billing. The Billing role exists for finance team members who need invoices and payment access without operational control.

Inviting and changing roles

Open Organization → Members to:

Invite — pick a role at invite time. The invitee receives an email; once they accept, they appear with the assigned role.
Change role — open the role dropdown next to a member, pick a new role, save. Takes effect immediately.
Remove — kick a member from the org. Their access is revoked immediately and they stop receiving alert emails. Removing a member does not delete anything they created (monitors, status pages, integrations).

The current Owner cannot have their role changed from this page — see Transferring ownership below.

Transferring ownership

There is exactly one Owner per organization. To hand the org over to someone else:

Make sure the new Owner is a member of the org with at least Admin role.
As the current Owner, open Organization → Settings.
Click Transfer ownership, pick the target member, and confirm.
The target member becomes the new Owner. You drop to Admin by default — change yourself to Member or remove yourself afterward if you want a clean handoff.

Transfer is immediate. There is no "pending acceptance" step from the new Owner's side.

Transfer cannot be undone unilaterally

Once ownership is transferred, the new Owner has full control — including the ability to remove the old Owner. Make sure you trust them before transferring.

Switching organizations

A user can belong to multiple organizations. Switch between them with the org picker in the top-left of the sidebar — your role can be different in each org. The selected org is sticky across sessions; the URL also encodes it.

Plan-tier limits on members

The number of seats per organization depends on the plan:

Plan	Members
Free	2
Starter	5
Team	15
Pro	Unlimited

The current count vs. limit is shown at the top of Organization → Members. Pending invites count against the limit until accepted or revoked. Removing a member or revoking an invite frees a seat immediately.

Programmatic role management

There is currently no public API for inviting members or changing roles — these are dashboard-only operations. The account:read scope grants read access to the org's basic profile (name, plan), not its membership list. SCIM provisioning is available on Enterprise plans — contact sales@statusowl.net for setup.